About Me


More about Mr. PC, Prices and Customer Endorsements

Established in 2007, Mr. PC has highly qualified and insured Engineers including up to degree level in Electronic Engineering with Computer Sciences - and we have over 55 years of Product Design, Development and Support experience in the Computing and Communications industry.

Your Data Protection rights (GDPR) are important to you and to us - please read how we keep your data safe and controlled - just click here

Want to know more ?


   Click here to see our Prices ... 

                            Click here for our Customer Reviews ... 

                                          Click here for our Office and Call Out hours ...

                                                         Click here for the full range of Services which we provide ...

LATEST NEWS ... In an independent customer survey of more than 2,000 Computer Repair business's right across the UK Mr.PC has been rated in the Top 20 UK Computer Repair Specialists by our customers ... so a  really big thank YOU to all our customers for rating us so highly ! ... for details click links below



Prices (See our Spring Offers below)

For our Residential Customers we charge £38 for a call out to you within 5 miles of Longwell Green, this includes the first 30 minutes of our time on diagnosis and fix work. After the first 30 minutes its £21 for each period of 30 minutes work ongoing.

If within 60 minutes of being on site with you (and the problem isn’t resolved) we will then provide you with a fixed maximum  charge (a maximum cost for the job) for resolving the issue.  It is then up to the customer whether or not you wish to proceed with the work. Please note that the majority of hardware and software related problems are resolved on site in 60 to 120 minutes. 

If you bring your PC to us, we will run a diagnostics (usually charged at £42.00 but this is only chargeable if you don't go ahead with the repair) - we then provide a fixed price for the repair should you decide to proceed.  This is usually the much cheaper repair option than an on site visit.

To make it easier for you, we do a pick up or return service for any customer within 5 miles of Longwell Green (within Bristol and Bath areas) for just £14 each way.

For one-2-one training in your own home we charge £59 for the first hour and £42 each subsequent hour.

Note: For customers outside of a 5 mile radius of Longwell Green we charge an extra £1.66 / mile travelled outside of the first 5 mile radius to cover time and travelling expenses.

For our Business Customers we operate a High Priority Call Out and Secure Remote login support service for a rapid response - for further details you can contact us on 07972079414 or email Rob James


We have the following fixed fees for all hardware repairs and a price band for software repairs and installations for Desktop and Laptop PC's;


Laptop screen replacement - our prices remain some of the lowest in the region  ... but with the same fantastic screen quality - its only £49 labour plus parts (from £24.50 for a 2nd user screen or you can have a brand new screen from just £42.30 including a full 90 day parts and labour warranty)


Laptop or Desktop Memory upgrade and full test of memory £21 plus parts from just £12


Laptop keyboard or DVD drive replacement £21 plus parts from just £24.00


Virus, Worm, Trojan, Rootkit, Spyware, Phishing (collectively known as Malware) removal £42 - £70 depending on severity of infection and type of data to be recovered


Laptop dc power socket/jack replacement £84 plus parts (usually £4 - £11)


Laptop screen hinge repair / replacement £73.50 plus parts (usually £20 - £45)


Laptop screen backlight inverter or CCFL (lamp) replacement £42 - £84 plus parts (usually £12-32)


Desktop power supply replacement £42 plus parts from £32


Data recovery on your hard drive, for corruption of data on a USB drive or memory stick £42 (up to 1GB), £82 (up to 20GB), £126 (up to 80GB) however if the fault is hardware related we will need to run a diagnostics and then we will quote for labour and parts.


Health Check and correction of software & hardware configuration problems, including a Malware (virus, Trojan etc) check now from only £42 (and Malware removal for additional £28) this excludes any replacement hardware parts and data recovery - should they be required


Windows 10 upgrade including drivers £84 (plus software licence if not supplied)


Full Desktop or Laptop installation in your own home for just £80 include connecting up to your Broadband, your Home-wireless network, set-up your e-mail and your Printer


Secure Wireless upgrade in your home to your existing broadband installation £59 plus parts


Telephone socket installation, £101 including socket and cable (up to 10 metres cable run)

We accept all major debit & credit cards   - over the phone or chip & pin card terminal for in-person payments - or cash should you prefer.

If your repair or service  is not listed here we can provide you with a estimated price for any job, just call 07972079414 or email Rob James

Kaspersky Internet Security 2021 Renewal - from just £27  

You can purchase your renewal Licence Key by simply clicking the following link;

Check out and Pay - Kaspersky Internet Security 2021

Should you wish to have on-line technical support or over the telephone  then you can pre-pay for 30 minutes (costs £24.00) call Mr. PC on 07972079414 or email  Rob James  to book support for your problem - you will then be asked to run the following program to enable us to remotely log into your PC

Remote Support Download


*** Spring 2021 offer - 20% off for University Students  ***

Mr. PC has extended its 20% discount off any PC repair labour cost (discount off labour only - not parts and also doesn't apply to Mr.PC's supply of new computers) to Bristol and Bath University Students having a current valid student ID card ...  just quote code "Student-Discount-2021" when making your booking (please note this offer cannot be used with any other discount / promotional offer).

Customer Endorsements

All of our customer reviews are independently verified by 

Here's what our latest customers say about Mr. PC;


Some of our other on-line reviews follow ... going back to when we first set up business in 2007;

"Efficient, Quick, Friendly and personal service - Rob takes time to update you on the progress of your repair and is always happy to answer questions and accommodate personal needs. I highly recommend him to anyone in need of a laptop repair!"
  4.3 out of  5      Joanna Hammon - 25 September 2008  (laptop power socket repair)

"Excellent service, would totally recommend Mr PC to everybody who requires a quick, efficient, and good value service."
    5.0 out of  5      Judith Amos - 25 September 2008  (desktop pc upgrade)

"When my laptop screen broke I was in a panic. Mr. PC's services were prompt efficient and to a high quality of standard. My laptop was returned to me fully functional within 3 days! Thanks Mr. PC."
    5.0 out of  5      Anna Dickson - 8 September 2008  (cracked screen on laptop)

"Mr.PC replaced my smashed lap top screen in a couple of hours, ace!"
  4.0 out of  5      Henry Castle - 7 September 2008  (smashed screen on notebook)

"The cost was a lot lower than estimated by other people and the service and the time that took for the fixing was very efficient. The business manner was exceptional as well. Thank-you so much! I highly recommend Mr. PC to others."
    5.0 out of  5      Kajin Lee - 1 September 2008  (cracked screen on Apple MacBook)

"The mouse pad on my laptop didn't work anymore and the power socket had a lose contact. Mr James came out at once to collect the laptop despite the fact it was a Saturday. The repair was performed within a couple of days at a very reasonable price and the laptop delivered back at exactly the specified time."
    5.0 out of  5      A Staubitz - 24 August 2008  (power socket and touchpad mouse faults on notebook)

"I had a virus on my desktop which my antivirus software was unable to deal with. Found Mr PC's service extremely efficient, friendly and fairly priced. (Wow - how refreshing!) Also grateful for advice on maze of antivirus software you can buy."
  4.0 out of  5      Amanda White - 20 August 2008  (virus on desktop)

"The service provided was quick and reasonably priced."
  4.3 out of  5      Martin Pollinger - 11 August 2008  (virus on desktop)

"I had a Spyware problem on my laptop that was causing various problems when running Internet Explorer. I found this company through searching for local PC experts on Google. What impressed me about Mr. PC's service in particular was:
a) Competitive pricing b) Regular contact from the company informing me of the progress they were making with the job. Note that this is from the company calling to update me, not me having to chase them! c) Quick service - I was able to collect my laptop the next day (could have been sooner if I had wanted - see below) d) Convenient collection - in this case I arranged an evening pick-up which was no problem for them at all. e) Demonstration of repair - it was welcomed that I could check fully-working order of the laptop to my satisfaction before payment f) Clear explanation of problem g) Non-biased recommendation of products to avoid repetition of similar problems in the future.
In short, a text-book service and I would recommend this company to anyone experiencing PC problems."
    5.0 out of  5      Ian Trevarthen - 10 August 2008  (Spyware on laptop)

"Mr PC restored my very slow laptop to it's original speed and completed the work quickly for a very reasonable price. A good friendly efficient service."
  4.0 out of  5      Keith Paddock - 5 August 2008  (notebook running very slow)

"Excellent and friendly service, not rushed. Problem explained clearly and sorted. Will definitely use Mr PC again if we encounter any further problems and will be recommending Mr PC to friends and family."
    5.0 out of  5      Teresa Gay - 1 August 2008  (virus on desktop and laptop)

"Excellent jargon free help and patient tutoring."
  4.3 out of  5      Kate Kerrigan - 1 August 2008  (One-2-One tuition)

"Service, after sales service and follow ups were outstanding. Friendly staff. Will definitely recommend to family and friends."
    5.0 out of  5      Gareth Hutton - 1 August 2008  (notebook hard drive fault)

"I had shopped around online for computer repairs, and found Mr. PC, who not only was local, but charged far less than other quotes I had had. I found he offered exceptional personal service, and kept me up to date as the job was going by email and text. He also completed the job incredibly quickly, knowing I needed my computer back and working as soon as possible. I would happily recommend him to anyone."
    4.0 out of  5      Liz McCarthy - 8 July 2008  (notebook power socket fault)

"Had an urgent problem that needed to be resolved immediately (if possible). Despite the difficult timescales Mr. PC came up trumps. Went out of his way (literally), and made sure that my problems were solved. It was such a refreshing change to experience real customer service. Highly recommended!"
    5.0 out of  5      Datel Technology Ltd - 23 June 2008  (notebook power socket fault and wireless repairs)

"Brilliant service, not only set up my laptop and new router but managed to rescue my old desktop from the grave ! Fast friendly, honest service, you can't ask for more. Thanks !"
   4.7 out of  5      Carrie Hill - 6 June 2008  (new laptop & wireless installation , a desktop hard drive repair plus memory & wireless upgrades)

"What should have been a simple issue proved more than my capabilities. (Restore to factory settings). These guys solved the problem in quick time and at an acceptable cost"
   4.3 out of  5      George Bell - 31 May 2008  (laptop XP re-installation)

"Mr PC fixed my computer on the day I called, my computer wouldn't even start up, great service. Thanks"
    3.7 out of  5     Nicole Dalgleish - 30 May 2008  (laptop would not boot)

"My laptop was returned within 2 days and the repairs carried out were to a high standard. The price was pretty much the cheapest I could find on the internet and as well, the customer service was very friendly and helpful. Definitely recommended"
   4.3 out of  5     James Spiller - 26 May 2008  (laptop screen cracked, drive refurbished and new power supply)

"The service we received was exceptionally good. Our computer was looked at quickly at home, we had various issues with it regarding the software, although it took a while to diagnose the problem and fix, Mr PC quoted a very reasonable price and even when it took longer than expected he stuck to the original quote. We were more than happy with his professionalism and attitude and he even explained what and why he was doing certain things to our PC. The PC is up and running again. I would highly recommend Mr PC and have done so to friends and family."
   4.3 out of  5     Susan Coney - 26 May 2008  (desktop file corruption)

"My computer's power supply failed at a highly critical moment - on the night before some university coursework was due for submission. We called up Rob the next morning as a matter of urgency, and he travelled out here at very short notice; a new Power Supply was fitted on-site the same morning. Better yet, I was able to get my work submitted on time! Exceptional service, highly recommended."
   4.3 out of  5     Dave Harris - 26 May 2008  (desktop power supply failure)

"DVD/cd drive was broken. So we asked for diagnosis and repair. Great communication throughout, and at various stages and in a way that was easy to understand. We were given clear choices with honest opinions to help us make our decisions. We will definitely use the service again and use his advice and expertise. Many thanks."
    5.0 out of  5     Jenny Allen - 21 May 2008  (laptop optical drive)

"I contacted Mr PC (Rob James) reference my Dell computer. He could call out to me or I could take the cheaper option of taking it to him, I chose the later. He was most professional and advised the probable cause and the cost involved. Within the day he called back saying the problem was fixed and within costs. I would recommend Mr PC to any one with computer problems."
    4.0 out of  5     Ken Wade - 21 May 2008  (desktop power supply)

"After spilling tea on my laptop, used for home and work, it ceased to work. Devastated I left it for 2 days, my usual IT man unable to help. I looked up laptop repairers in the Bath/Bristol area and tried Rob. He was so helpful - coming out to my work place to pick up the laptop for me. Although he wasn't going to promise success, he contacted me with the great news that he was able to clean and repair the laptop! He delivered the laptop to a convenient location and it's been great ever since. I know - no tea near the computer! Now recommend Rob to anyone."
   4.7 out of  5     Bev Whitfield - 14 May 2008  (laptop drink spillage)

"Computer software cleaned up and computer connections serviced. The service was excellent and quick and my computer is now working well. Home visit was helpful and good ongoing communication regarding repairs required and price."
    4.0 out of  5     Deborah Coates - 13 May 2008  (laptop not running quickly)

"Mr PC replaced the socket on my laptop. He told me exactly what it would cost and what he was doing and repaired it very quickly. The pick up/drop off service was very good. The laptop is fully working now."
   4.7 out of  5     M Hirt - 10 May 2008  (notebook power socket replacement)

"I would definitely recommend Mr. PC he repaired my laptop quickly and the communication on progress was top notch."
    4.0 out of  5     Matthew Milne - 28 April 2008  (laptop not booting)

"The work I required was done really quickly after the initial phone call. Mr PC made it clear exactly what had been done and what we were paying for and explained everything well, would highly recommend."
   4.7 out of  5    Rebekah Norman - 24 April 2008  (notebook wireless set-up and power repair)

"Very Efficient, friendly and informative service. Solve my pc problem on line very quickly. Kept me informed via several phone calls, so I could follow on screen what he was doing. Would highly recommend for your pc problems."
    4.0 out of  5   Anne Regler - 24 April 2008  (email problems)

"Rob's quote was both quick and competitive, and was able to come at a time suitable to me. I was pleased with the laptop LCD repair - as good as new. I would use the service again."
   4.7 out of  5   Richard Hughes - 22 April 2008  (new laptop screen)

"Rob was helpful, knowledgeable and very competently able to address the issues and improve my overall IT solutions. The service was quick, reliable and very effective."
    4.0 out of  5   Jennie Davis -  22 April  2008  (new laptop installation)

"Mr PC (Rob) has provided me with a quick responsive and friendly service on two occasions with unrelated issues on both my desktop PC and laptop. His prices are very reasonable and he excels with his communication, via text messages, keeping you informed at each stage of the process. He is also gives lots of friendly advice and is willing to go the extra mile. Thanks Rob."
   4.7 out of  5   Pete Teague - 12 April 2008  (desktop boot and laptop wireless issues)

"A good quality service (replacement of a dc socket on a laptop) delivered to time and on budget. We would definitely use this service again."
    4.0 out of  5   Alan Michael Hayes -  12 April  2008  (laptop power socket)

"Mr PC fixed my daughter's dead laptop quickly and efficiently. I recommend them."
    5.0 out of  5   Steve Cox - 10 April 2008 (laptop power socket and memory upgrade)

"My lap top was very slow to perform any function. Mr PC carried out a health check on lap top and found that it was lacking in RAM. New RAM was installed, the lap top is now running so much quicker. I was kept updated by text messaging all of the way through the process with costs provided up front. The thought of being without my computer (as I work from home) filled me with dread, Mr PC was able to complete all of the work within 24 hours. Fantastic service I have already recommended to others."
   4.7 out of  5  Nigel Litten - 4 April 2008 (laptop slow to respond)

"A friendly, very professional service with excellent communications. Very willing to help, going to great lengths to rectify my laptops problem. Would certainly use again, and strongly recommend."
   4.3 out of  5   Tony Whitwham - 24 March 2008 (laptop boot problem)

"Data / Disc recovery on a friends laptop. Very quick turn-round and a job well done. Excellent communication as had to deal with both myself and the owner of the laptop. Very happy to recommend."
   4.3 out of  5   Merge Data Ltd - 24 March 2008 (laptop data recovery)

"Had a new CPU fan fitted in a hp laptop. I was kept informed at all times as to the cost and time scale of the repair. Very helpful would not hesitate to use the service again"
    5.0 out of  5   Gary Drake - 21 March 2008 (laptop fan repair)

"Definitively an excellent service. I was a really worried thinking in the cost of my laptop repair. However Mr. PC offered me many advantages: Fast, exceptional and professional service for a fair cost, further, patience and politeness. Highly recommendable.."
   4.3 out of 5   Ivan Garcia - 12 March 2008 (laptop dc power socket)

"RAM and hard disc upgrade. Extremely helpful, patient and hard working. Provided extra parts needed without additional cost to get the job done. Efficient, professional and aware that the computer was vitally important to my work."
   4.7 out of  5   George Powell - 3 March 2008  (PC upgrade)

"Had some major problems with my PC. Phoned Mr PC and dropped my laptop of same day. Fixed and back to me within three days. Great service problem solved."
    5.0 out of  5   Mike Baker - 24 February  2008  (laptop very slow)

"Very pleased with Mr. PC's level of service. He responded very quickly to my enquiry, was able to recover important data from my laptop, and then fixed it, whilst keeping me informed at each stage. The whole process was very efficient and painless, and good value. Well done."
    4.0 out of  5   Clive Dunkley -  21 February  2008  (laptop won't boot)

"Communication was great. There was no pushiness about having repairs done after quote... everything was done to my timing not theirs which makes a refreshing change!"
    4.0 out of  5   A Jordan -  21 February  2008  (laptop display cracked)

"Rob exceeded my expectations by having my laptop repaired and back with me in less than a day. Friendly, courteous and highly professional. Thoroughly recommended."
    4.7 out of  5   Lee Purdie -  08 February  2008  (laptop won't boot)

"As complete novices we found Rob very helpful. He advised, supplied and installed our pc and helped us get started."
    4.0 out of  5   Bob & Maggie Mullins - 28 January  2008 (new desktop PC installed)

"Mr PC was fantastic! He was very quick to respond, solved the problem with ease and went out of his way to help and solve another unrelated problem. Great service."
    4.7 out of  5   Fiona Cunningham - 09 January  2008 (Mac won't start)

"My wireless connection had not been working properly, I telephoned a few other engineers and left messages on their answerphones but did not receive any replies and so then I phoned MR PC and he came round on the same day and fixed it with no problem. He turned up on time, was very friendly and helpful. He made sure everything was working properly before he left and I am very happy with the service that he provided. I would definitely call him again if anything else went wrong and I would recommend him to anyone else who has problems with their pc."
    4.7 out of  5   Georgina Hall - 08 January  2008 (laptop wireless won't work)

All of our customer comments are independently verified by 

Working Hours

We always put our customers first, so please feel free to call Mr. PC any time between

9.00am - 6.00pm  Monday to Friday (except for bank holidays)

We are currently based near Thornbury but can do free picks from our customers in Bristol or Bath

*** Available 5 days a week by phone 07972079414 ***

We can resolve some of the more straightforward software problems remotely by phone or on-line over the internet, Click here  ... for details.

If we can't, then we are usually able to make a home visit very quickly - quite often the same day !  

Just mail Rob James or call 07972079414, or Click here ... for more information on our Services.


Your new Data Protection rights (GDPR) are important to you and to us

We keep the data which you provide to us (on Equipment Receipt Form, verbally, by text or email) securely on our internal database system for future work we may undertake for you and securely shred all paper entries once data is transferred to the database.

We do not sell on or provide that information to any other business or third party (unless instructed directly under English Law).  That information held by us is only accessed by Mr.PC employees - and only when working on your specific job. 

Should we need to back up or clone your equipments data (specifically as part of a job for you) we will firstly advise you of this and seek your consent by text or email and then following the job's completion, we will securely erase your equipments data from our own data storage system within 14-28 days of you receiving back the equipment (the delay is to allow you time to check the data integrity of your repaired / transferred equipment before we permanently destroy the copied data).

Should you wish to see a copy of the data we hold about you, or want your personal data which we hold to be removed from our system  - then please simply email Rob James or text 07972079414 .





Mr. PC, Bristol, UK


Tel. 07972079414


Send mail to rob@mrpcbristol.co.uk with questions or comments about this web site. 

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Last modified : 06 Apr 2021